FAQ
Do you offer a warranty?
Yes. We offer a 1 year warranty on any product defect or issues related to the product or its construction. To redeem your warranty pair of sandals, email photos and note to: indo@indosole.com
Full warranty on defective products within the U.S. and Indonesia.
What is your return & exchange policy?
- Returns/Exchanges accepted within 30 days via RE:DO. $2.48 must be paid at checkout for the unlimited service. Product returns or exchanges need to be re-sellable and unworn
- It is highly recommended to purchase the RE:DO Return/Exchange service for $2.48 which covers return shipping and both ways for an exchange. Without this service, shipping costs will be the responsibility of the customer.
- Full warranty on defective products within the U.S. and Indonesia.
- International exchange fees are also borne by the customer.
Feel free to contact us with any questions about the Exchange / Return policy on our CHAT line or at info@indosole.me
Do you ship worldwide?
Yes, we ship worldwide. If you're not located in Indonesia, please visit our global site www.indosole.com
How long will it take to receive my order?
We'll usually ship your order within 1-2 days. Shipping usually takes between 3-5 business takes within Indonesia. All products are shipped from our flagship store in Bali.